bad service

i went to the fix maponya mall to do a return,i spent close to 30 mins in a queue,there were only two terminals operating,and after one of the ladies was finally done i went to her for assistance and apparently her till could not do a return for me ,soo I had to wait again,when she informed the other lady that she will have to assist me,the other lady just said she is still busy and i will just have to wait,from my receipt the lady with the worst attitude's name is chricentia,when she was finally done with whatever she was doing,she didn't even bother to greet me or ask me what i came to do or altleast apologize for keeping me waiting as a customer,chricentia just took my receipt and processed everything without saying a word to me in the most rude way she pointed for me where I should sign,its like I disgusted her or something,i doubt those ladies even completed their customer service manuals because they know nothing about customer service ,its like they hate their job,lastly I asked for my original copy and she just looked at me as if ,i was stupid,then the second lady said i can always use the new copy if i need to credit back more item,i am never shopping at The fix maponya mall,they better fix this or hire new people who are actually passionate about retail,worst service ever