Bad service

On 20 April 2024 at about 12 I called the fix,376 West street Durban I was looking for a top that I had just seen at a bluff branch and they did not the size that I wanted. I think I spoke to Jabu who checked and told me that they have the size that I'm looking for. I told her to keep it and I was coming in 10min or so I then got to the store before 12h30 only to find the roller shutters drawn halfway down. I called the store and I got Nombuso who was not friendly and she told me that they busy with something. I asked her what time they'll reopen and she arrogantly said " I DON'T KNOW " As much it's the store discretion to open and close the shop whenever they want I think customer care should be considered too. I understand that maybe for safety etc they can close the shop,but if someone is enquiring about reopening at least be polite and explain if the customer should wait or come the next etc because surely she knew the reason for closure and I'm sure she could have established from the supervisor/manager