TK
Thulile K
1 reviews | Active since Feb 2015
06 Dec 2018, 06:40
Bad Service
So I got the shoes as a gift which were bought September and I took them for an exchange since they are small at the very same store that they were purchased and I was told that I can't exchange them, and I have the slip didn't even wear those shoes because they are small.
Helpful (0)
Replies (2)0
Replies (2)
The FIX's replyOfficial
06 Dec 2018, 10:37Good day Thulile
We are sorry to hear of your experience with one of our stores, however, please be aware that our return policy is 30 days from date of purchase, but, as we pride ourselves on our customer service, would like to refer your complaint to the correct Area Manager. If you can advise which store you were dealing with so we can refer your complaint to the Area Manager responsible for that store to investigate and to liaise directly with you. Please e-mail *** as soon as you are able so that we can deal with your complaint timeously. Thank you.
Kind Regards
The Fix Team
We are sorry to hear of your experience with one of our stores, however, please be aware that our return policy is 30 days from date of purchase, but, as we pride ourselves on our customer service, would like to refer your complaint to the correct Area Manager. If you can advise which store you were dealing with so we can refer your complaint to the Area Manager responsible for that store to investigate and to liaise directly with you. Please e-mail *** as soon as you are able so that we can deal with your complaint timeously. Thank you.
Kind Regards
The Fix Team
Best regards,
The FIX's reply06 Dec 2018, 10:37
Official
Good day Thulile
We are sorry to hear of your experience with one of our stores, however, please be aware that our return policy is 30 days from date of purchase, but, as we pride ourselves on our customer service, would like to refer your complaint to the correct Area Manager. If you can advise which store you were dealing with so we can refer your complaint to the Area Manager responsible for that store to investigate and to liaise directly with you. Please e-mail *** as soon as you are able so that we can deal with your complaint timeously. Thank you.
Kind Regards
The Fix Team
We are sorry to hear of your experience with one of our stores, however, please be aware that our return policy is 30 days from date of purchase, but, as we pride ourselves on our customer service, would like to refer your complaint to the correct Area Manager. If you can advise which store you were dealing with so we can refer your complaint to the Area Manager responsible for that store to investigate and to liaise directly with you. Please e-mail *** as soon as you are able so that we can deal with your complaint timeously. Thank you.
Kind Regards
The Fix Team
Best regards,
TK
Thulile K's updateReviewer Update
06 Dec 2018, 11:05Good day,
It was at Tsakane Mall.
TK
Thulile K's update06 Dec 2018, 11:05
Reviewer Update
Good day,
It was at Tsakane Mall.