BAD SERVICE!!!

To whom it may concern

I bought a shirt at The Fix and it was big (size 14), Monday I went to The Fix at the Gugulethu Mall to return it for another size. I had the slip with me but I forgot the card that I bought it with and I was asked to return yesterday, which that was on a Tuesday 12 June 2018 with the card. (the cashier took the shirt that I had bought)

When I got to the shop yesterday the time was 17:41 and they security told me that they will not open for me cause they are closed. I asked what time do they close and he said 17:45 and I told the security that it is yet 17:45 we argued and he slammed the door in front of my face, mind you there were employees inside busy unpacking clothes! I asked to speak to the Stored Manager. After 10 minutes standing in front of the store one of the employees came to the door with an attitude already not wanting to hear what I had to say, she just told A PAYING CUSTOMER that they will not help me and she knows that I LEFT A SHIRT THAT I HAD BOUGHT WITH MY MONEY YESTERDAY. I asked to her to provide my shirt and that I will go and exchange it at a different store. SHE SLAMMED THE DOOR INFRONT OF A PAYING CUSTOMER and she was unpacking the clothes.

I am livid! What kind of service does your “store manager” and its employees provide to customers and potential customers. I am disappointed that I have to return AGAIN to the store (3 times in a row) begging for a shirt that I paid for. You just lost a customer and I will be sure to pass on the kind of service that THE FIX provides.