TA
Tracey A
1 reviews | Active since Sept 2012
15 Jul 2018, 22:54
Bad quality
I bought a pink over the knee boot, peep toe boot at the fix N1 city on the 13th July. I wore the boot for the first time on the 14th July. It was also hanging on a size 6 shoe hanger as I am a 6. Then when I put on the boot I saw its a size 7 I couldn't do anything about it at the time as I was dressed already and chose a outfit that matches. Also the side of the shoe came loose so damn disappointing!!! I want the area manager to source me a size 6 and have it delivered to my closest branch either to Kuilsriver or canal walk branch. I want this boot replaced ASAP!
Helpful (0)
Replies (1)0
Replies (1)
The FIX's replyOfficial
16 Jul 2018, 10:00Good day Tracey
We are sorry to hear of your experience with one of our products. As we pride ourselves on our customer service, we have forwarded your complaint to the Area Manager responsible for the N1 city branch to investigate and to liaise directly with you. The Area Manager will be in touch with you as soon as possible. Thank you.
Kind Regards
The Fix Team
Best regards,
The FIX's reply16 Jul 2018, 10:00
Official
Good day Tracey
We are sorry to hear of your experience with one of our products. As we pride ourselves on our customer service, we have forwarded your complaint to the Area Manager responsible for the N1 city branch to investigate and to liaise directly with you. The Area Manager will be in touch with you as soon as possible. Thank you.
Kind Regards
The Fix Team
Best regards,