Bad Quality

Good day. I bought a pair of glasses for someone as a gift at The Fix in somerset mall about 3days ago. The glasses was R80.00 which is fine but to wear once and than breaks is unacceptable. The frame is so tin when the person who i bought it for took it off the one glass fell out and than the frame broke. I am a regular customer at all the TFG stores and shop for a value of like R10 000 per year at them. I return maybe twice a year and not return exchange only. Anycase i went to the fix today and the lady on duty told me she cant help me because its not their problem. I than asked her if there is a manager available cause i would like to explain my situation she than said the manager is off and she cant reach her because her phone is something wrong with. I than asked if i can perhaps be helped by anyone else maybe someone higher or yourself she than said sorry the area manager is off duty. I than said to her but i can't come tormorrow because i am off and for 80rand is a waist to drive up and down and than also she havent even reply with something she kept on saying i must come tomorrow and also she sweeps while she assists me. What kind of customer service is that? First of all why should i visit a store a other day to wait for a manager to assist me ? Why should i ask can i than leave my phone number? For a customer that shops there every month i felt like a customer that always return and is it the color that matters is my other question? I would never want to shop at that store again and i did not want to return the glasses i wanted to exchange it for a other pair thats stronger. Anycase The Fix you are useless and unhelpful. Dont run a store on a weekend without a manager cause you cant even help the customer on that exact day you tell her to wait for a manager. So disappointed for my 2years that im a tfg customer.