Bad customer Service

Complaint

I went to The Fix in Elim mall on 30/11/2023 around 13h30 to return two items to the value of r410 that I had bought on 28/12/2023. The shop was clearly busy but the cashier “Lufuno” said that he had no money as he had just clocked in not too long before, his ***orker had just went for lunch and I should return by 13h30. It was just an hour wait so I agreed.

I went back exactly that time and there were two cashiers at POS the one guy that assisted just said he had no cash, without even looking at the slip to check the value of what I was returning and it’s better I do an exchange.

But the people in front of me were buying cash but he tells me he doesn’t have. I then ask the guy who turned me back originally and he said he didn’t have and either way he can’t assist me with a return because I bought that same day of which I didn’t understand as I didn’t buy that day and yet he’s accusing me of it. The guy”Lufuno” then starts to get aggrieved and says he cannot help but I explained that I bought days before so I don’t understand whether he doesn’t have money or just doesn’t want to help. I was then told to wait another hour before I could be assisted. I then left the store, again.

I went back after an hour again, stood in a queue and someone was paying with cash in front of me. I went next and the guy”Tshimangaszo” who assisted, was the second guy who at first didn’t even look at my slip when I went for the second time, but this time he took my slip without even greeting and proceeded to take the clothes and do his things without any communication or eye contact. He called for authorisation and some lady came and did her things, did not even greet or ask why I was returning. The only communication from him was when he was giving me the slip to sign. He proceeded to give me cash and still said NOTHING.

So I don’t understand whether I am not supposed to return what doesn’t fit. Am I not allowed to a refund of my own money?

Both the consultants are rude and unprofessional. Not even an apology was uttered and yet I did nothing wrong and unfortunately I have a neighbour that experienced the same thing in that store.