bad customer service and not been compliant

<p>my name is mmapula Anastacia ngoepe i bought a Phone with my mum s account at fashion Express and it had insurance then i lost it somewhere This year and my mum went To report it ****** then they told her To an avidavit ,after a few Days they called her and told her that am the One who should do the avidavit then i did so and submit it then later Said It's under investugation for the two avidavit she told us To submit ,am mot the One who wrong but the day who works at the phne</p> <p> </p> <p> </p> <p> </p> <p>im piasand told me that my claim is under invesrigation because we sybmitted 2 avidavit</p>