1 reviews | Active since Feb 2018
bad customer service
I bought a boot at the fix in cape town golden archer on Thursday 28/06/2016, a nice pink glitter boot. I had it on on Saturday at a funeral when I came home the boot was damaged, I went to the store this morning the manager RAIDA seemed very irritated AND told me there's nothing she can do for me this she also added that it was a walk fault ... she told me she will take the shoe to the HEAD OFFICE but she's not sure if the will refund me or give me another shoe! I'm a very loyal customer but I will never buy another item from the fix ever again I cant pay so much money on garbage....
Good day Zukiswa
We are sorry to hear of your experience in one of our stores, and as we pride ourselves on our customer services, your complaint has been forwarded to the Area Manager responsible for the Golden Acre store to investigate and to liaise directly with you. The Area Manager will be in touch with you as soon as she is able, to deal with your complaint. Thank you.
Kind Regards
The Fix Team
Good day Zukiswa
We are sorry to hear of your experience in one of our stores, and as we pride ourselves on our customer services, your complaint has been forwarded to the Area Manager responsible for the Golden Acre store to investigate and to liaise directly with you. The Area Manager will be in touch with you as soon as she is able, to deal with your complaint. Thank you.
Kind Regards
The Fix Team