CF
Chleo F
1 reviews | Active since Apr 2014
19 Mar 2015, 10:35
BAD ATTITUDE/ SERVICE
Firstly I am disgusted at the service received in your Golden Acre branch. I purchased \Plain Marakesh"(which was a problematic shoe according to stand in manager today) in Nov 2014 on the first wear it broke returned it and took the \""Open Side Cross Over\"" on 11 December 2014. 3 months later this shoe broke as well as per your \""6 month return policy\"" I believe I am in my right to return the shoe"
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The FIX's replyOfficial
19 Mar 2015, 17:06Hello Chleo,
In terms of you issue relating to the shoes you bought which have broken;
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated
In terms of you issue relating to the shoes you bought which have broken;
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated
The FIX's reply19 Mar 2015, 17:06
Official
Hello Chleo,
In terms of you issue relating to the shoes you bought which have broken;
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated
In terms of you issue relating to the shoes you bought which have broken;
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated