Appalling Service

Good day

I purchased an item at the FIX online ( #B***-01) on 10 July 2023 to be delivered at Foschini Gateway Mall in Durban

The online status on Bash is reflecting that my item is “getting ready’ however according to Ram Couriers (Tracking number :AAAA*** ) , my item has been delivered.

I have been to the Foschini store today to collect my order however they advised me that they cannot trace it meaning it hasn’t been delivered according to the store details

I have contacted Ram Couriers again and was assisted by Andile who has advised me that the online order was delivered at the Foschini Gateway store on 14 July 2023

I lodged a complaint with *** and *** I am extremely annoyed at the fact that no-one has contacted me until now.

Name: Mangele Dladla Contact no : ***