ANNOYED!!!AND DISAPPOINTED

On the 12/12/2015 i went to the Glen mall looking for a phone.I got to the store and saw i fone I wanted,needed to see the phone and wanted to pay.Was told that i cant since the Manager was in the bathroom somewhere in the mall.When she got there i asked questions as advertised on the pamphlet told me,they do not have that offer in that store yet they had the pamphlet.I paid and the the money went through my account and i was told it didnt go through their side,she swiped and it went off twice from my account ,was told its a network issue should be resolved in 10 min or so,money should be in my account.I asked they lady what now,she kept on saying theres nothing i can do ,you have to wait.I left the store after 30min witout ny money and the sim card wasnt rica'd.Was told it will take 24 hrs for a sim card to be active.Why should I buy a phone then wait this long?3 days later they sim card is still not working and still dont have my money.<br> <br> Can someone get to me please as the manager told me today that shes talking to a switchboard machine.<br> <br> Kind Regards,<br> TTS