Angry customer

I am writing to express my disappointment regarding the conduct of certain employees at the Maponya Mall TheFix store. On July 27th, I visited the store for my usual shopping. At the checkout, I realized I had forgotten my card either at home or in my car. I asked the cashier if I could pay virtually. Although we initially faced issues with scanning, she manually processed the transaction using my virtual card details, and the transaction was successful as evidenced by the printed receipt. Several days later, while at the mall, an employee named Mpho loudly accused me of a failed transaction, which I found highly ********* and unprofessional. I entered the store to discuss the matter with the manager and informed her that I would follow up with the bank or visit a branch to resolve the issue. Subsequently, Mpho informed one of my friends that I was committing ***** and threatened that I would cause her to lose her job. This is particularly concerning as the receipt from the transaction bears a different name, indicating that she did not process the sale herself. Additionally, I have been hearing rumors at the mall accusing me of *****, which is a serious allegation. I urge you to take appropriate measures to address this issue. Furthermore, I am concerned about the apparent disregard for the Protection of Personal Information Act (POPIA) within your store. It is unacceptable for customer representatives to discuss other customers’ private matters. Thank you for your attention to this matter. I look forward to your prompt response. Sincerely,