Account payment

Yesterday I went to The fix in Cape town Golden acre, around about past 5pm after work I was the 3rd person on the cue and there were two till operators two ladies they were both busy with clients when I got in the store, the other one got done with the client after some 10 minutes or so and left the till to pack the stock while we still on the line and the other operator was busy on the store phone I think she was busy calling customer service for a client we had to call the lady again after 20 minutes to assist us when she come she was angry and she didn't help me she said I must wait for again and I did just to be told I can not get the help I was there for which is to close my account because I don't have ID but funny enough I paid my account without an ID... I want to close my account so bad I can't stand that kind of service