Absolutely disgusting service

<p>I would like management to give me a call regarding the below issue. The Fix in canal walk has the worst customer service. I'm not going to explain the whole story here as I'll do so once I'm called. I purchased a phone from them, it started giving me problems and I took it back as it was still under warranty. I was helped by a Bradley. It's been 5 weeks since I've taken it in. I heard nothing from them and decided to go in store a few days ago. Then they told me that my phone was laying in between the laybyes and it will only be sent away the day I went in store. I am disgusted by this whole situation I'm 5 weeks without a phone I had no communication from anyone in the store in this 5 weeks. I have called but Bradley was always on a break. I want my phone fixed or I want a new phone because this is seriously unacceptable. I want this escalated to the highest management </p>