0/0 for customer service

Didn't receive any statement from TFG group for both Jan and Feb for my store account card, had to go into the store and call in to get this resolved. Couldn't even be given a valid reason or any reason why my statements wasn't sent in the first place. Received both Jan and Feb statements on 3 March and was promised over the phone that I would be getting my statements normally per email as previously. However here we are on 27th March and no statement of account has been received as of yet for March. Statements normally come around 22nd of the month. I like to plan my budget beforehand, it was why I DEPEND on getting my statements timeously. HOW EXACTLY ARE YOU EXPECTING ME TO BE "PAYMENT SAVVY" when you do not send me my statements so that I can know what amount is due for payment. ***! Honestly what exactly is your problem with sending me my statement??????????? Pretty sure if it was the other way around and I was not paying my account on timeously that it would be a problem for you. FIX THIS! This is the 3rd month in a row, and I thought it was resolved already. I honestly feel like settling my account and closing it, because this is becoming more an inconvenience than anything else.