You buy something and its misleading

<p>SO I brought Chips and calamari at the branch at Boksburg and it was not full portion and when we want refund, the cashier told us that we had already put salt on the chips. I have already left a Facebook complaint and someone phoned me last week Monday and told me that he will investigate what's going on and that someone of the branch will phone me back, up until this day no one has phoned me, just wondering what customer services actually means to them if they can't keep a customers happy?</p>