The Fish And Chip Co

<p>On 23 December 2016 we went to” The Fish and Chip Co for lunch. They were not busy at all so we figured that we will be served quickly. After waiting approximately 20 minutes for our order we saw that there was only 1 staff member in the kitchen who was peeling potatoes and nobody to prepare the food. There were 2 orders before us and the lady said that they have ordered their food and went shopping and their order was still not ready after 40minuites.</p> <p>After about 25 minutes I asked for my money back because they were backed up on orders and have not started with mine. The lady at the till refused to give my money back and said that my food will be done in 5 minutes. After another 20minuites I again wanted to ask for my money back because people who have ordered before me have still not received their orders. The staff were now sitting on chairs in the kitchen with no one at the till. I had to raise my voice and call them about 5 times before they acknowledged me, and when they did the lady just said the food will be done “now-now”. After I complained a second time and raised my voice to get their attention they gave me my order but the service was not friendly at all. I was not the only unsatisfied customer. There were three other customers who spoke to me and also complained after waiting for longer than 40 minutes. One lady waited so long they had to bring her a glass of water because she felt light headed from standing and waiting so long.</p> <p>We waited almost 50minuites for 2 russians, a medium hake and chips. The long wait would have been justified if they were busy but this was not the case at all. The staff were all just sitting and chatting on chairs in the kitchen preparing one meal at a time when they have the facilities to prepare more than 1 order at a time. After I complained, the service was rude. The food was not bad but the service was terrible.</p> <p>Due to the slow and terrible service I will never support them again! The manager should look into this as at the time he was not available. I was not the only unsatisfied customer and I’m sure I will not be the last.</p>