Poor customer service and lack of respect

Today (03 August 2023) during my lunch around 11:25 or 11:30am I was at The fish & chipco at Bara taxi rank to buy Small Russian and Small Chips for R38.90, I asked the cashier that they must not give me cold chips which she didn't communicate with the expeditor what I have said to her, the cashier showed no interest to what I was asking her and her facial expression was so rude and unbothered. Before I even went out of the restaurant I seasoned my chips and tasted the only to find out they are cold. I went back to the guy who gave me my order to tell him that the chips are cold and I want the hot ones as I have told the cashier. They guy said to he won't give me hot chips because I have seasoned them already. And my question was who supposed to eat discarded food? Why do you want to rewarm/ recook the chips for me and why don't you give me the hot and fresh ones? And his response was because I seasoned them. I asked for a manager who was on shift and I explained everything to him and his response was they must rewarm/ recook the one's I had but it will come out black and my question again was who supposed to eat discarded food? Why do you want to rewarm/ recook the chips for me and why don't you give me the hot and fresh ones? I also asked him why my colleagues order ( order 79) was hot and yet mine (orders 81) is cold And he never answered me and he was so unbothered to the point he left me at the counter complaining and no one didn't even bother to solve my problem. Me as a customer I had to take any other order which was not for me because the manager and his staff didn't want to solve my problem.

My question to the restaurant is do they train their staff about customer services? Do the staff know the importancy of FOOD QUALITY, FOOD SAFETY, FOOD BORNE

All I want is that the must pay me for undermining, disrespecting, not being responsible for their actions and for not apologizing for their wrong doings, wasting my time as much as I was at work

They must pay more then I spent at their restaurant as they took me like a fool and for granted

Even that email address is not working, I tried emailing them and it's invalid

Furious customer