My chips were not done well i wasted my money

I ordered the village chips and large Russians by fish and chips co Middelburg with delivery included it was my first experience with them but the chips were not well fried it’s like eating raw potatoes no sachets of sauces nor salt just plane the only thing I liked was the Russian it was good but to be honest I regret why I wasted almostR200. With food I didn’t enjoy after I craved for them only to be disappointed these much