Formal Complaint Regarding Portion Sizes and Service

Dear Sir/Madam,

I am writing to formally raise a concern regarding the quality of service and value for money I recently experienced at your establishment.

On my visit, I purchased a medium portion of chips along with a cheese frankfurter. To my disappointment, the chips were weighed and the portion provided was significantly less than expected. The medium box was only half filled, and it was evident that the same portion could have adequately filled a small box. This calls into question the fairness and integrity of the upsizing from small to medium, as customers are paying a higher price without receiving a corresponding increase in value.

I frequently purchase from other fish and chips outlets, and I have never encountered such a practice. At other establishments, medium portions are consistently served in a manner that reflects the advertised size and price, which makes this experience all the more concerning.

While I acknowledge that the staff were courteous and carrying out their duties, this practice reflects poorly on the organisation’s standards. It creates the impression of deliberate misrepresentation and leaves customers feeling dissatisfied and misled.

I respectfully urge management to review this matter and address the portion-sizing policy to ensure that customers receive fair value for money in future.

I look forward to your response and to seeing corrective action taken.

Yours faithfully,