Entertainer Booking Refund

I made a hotel booking via the Entertainer app. The money was taken immediately and I was told that the booking cancelled. After my initial concern was shared on hellopeter Ms Stacey Barham was in contact with me and apologize for the inconvenience. The latter advised that I will be refunded within 3-10 working days. It is now day 11 and no refund was done. I followed up with Ms Barham about the refund, however have had no update thus far.