too busy to see to the needs of patrons.

For 2 weeks now i am trying to find a resolution from Entertainer and the restaurant in question for in my view was false or lets call it false advertising.Mr "too busy"restaurant owner that claimed after i contacted him via him in his initial response to me was,"I will investigate the matter and get back to you"2 weeks later no response.Entertainer the same.After calling their office in Cape Town i was promised a mail that i will be ccd in that was sent to the owner and the Entertainer rep Candice for the Pretoria region.That was on Monday past.Still nothing.I need to get in touch with the regulating authority for the restaurant industry now.I have never experienced this sort of treatment in a long time,but i will pursue this no matter how long it takes and where it ends up.this is just blatant arrogance from both parties concerned. Its a service i pay for and not a favour.