My Warranty not renewed

<p>On the 30th June I renewed my warranty cover with the Engine Room because my current one was expiring on the 07 July this year. And today I took my car to a dealership to get something fixed. When the dealership sent through the claim they were told that my policy has expired. i called motorite and they told me that the sale has not been loaded.</p> <p>i called The Engine Room just after 4 and was told that the lady that did my sale is not in and then asked for Charlotte to do it because i can forward her the form and i did. I also asked to speak to Portia to find out i should do now because my car is still stuck and what would the processing be like. I never got speak to her. i called again at 16;20 and aksed to speak to Portia and i was kept on the line for 7min.</p> <p>Is this the type of service you are selling?<br />what must i do now?</p>