RB
Robyn B
1 reviews | Active since Oct 2012
06 Mar 2026, 15:48
Rude, terrible customer service
I purchased the new Calvary roller bag on the 22nd of January 2026. On the 5th of February 2026, the bag broke. Please see attached picture. I understand kids are rough on bags, but surely bags should last longer than 10 school days. I returned the bag on the 10th of February 2026 and on the 6th of March, I receive an email from Donish advising that the damage seemed deliberate. All that was deliberate was my son rolling the roller bag. Anand from Donish would rather blame the customer than account for their manufacturer issues.
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Robyn B's updateReviewer Update
06 Mar 2026, 16:01I first called Donish on *** at 3:48pm and was advised by their reception that the factory is closed even though their website clearly says their operating hours are until 4:30pm. I then received a call from the same Anand who claims that he is the only manager at Donish and is quite frankly rude. And has 0 idea what customer service is. I have purchased the same Calvary bag before and my son used it for 2 years while younger and wilder and now Anand claims that he 'deliberately' damaged the bag.
RB
Robyn B's update06 Mar 2026, 16:01
Reviewer Update
I first called Donish on *** at 3:48pm and was advised by their reception that the factory is closed even though their website clearly says their operating hours are until 4:30pm. I then received a call from the same Anand who claims that he is the only manager at Donish and is quite frankly rude. And has 0 idea what customer service is. I have purchased the same Calvary bag before and my son used it for 2 years while younger and wilder and now Anand claims that he 'deliberately' damaged the bag.