BAD SERVICE!

THE MANAGING SERVICE OF DINO EXPO – SOUTH AFRICA

With ref: DINO EXPO - SAFARI PRETORIA - 23ERD SEP 2017 – For 2pm

I’m writing you this email to express my utmost dissatisfaction, to say the very least, this with regards to your Dino Expo you currently running/hosting at The Safari in Pretoria, this before I will officially post this on Hello Peter website, so I’m bring this to your attention first!

I sent on of my P/A to purchase me 3 tickets from Computicket – Checkers – in Brooklyn Mall – Pretoria for Saturday the 23erd of September 2017, for this Expo.

The tickets were bought etc.… I didn’t pay attention to the tickets that were bough… put them in my handbag for Saturday.

We arrived at the said venue on Saturday the 23erd of September for the 2pm expo.

1. First impression … all was very disorganized as no one actually knew as to where to go as there were 2 venues at this event, people were walking around from one side to the next very confused!

2. We finally got to figure out where venue 1 was, where we had to go 1st…. eventually got there, myself and 2 children 3. Must say this was already extremely unorganized and unprofessional, and the staff were just standing around, having good chats with one another, not at all paying any attention or even any concern about the clients, not at all friendly or of grate service or assistance! 4. Our 3 tickets were then eventually stamped etc.… 5. And at the 1st venue this was just a money making event/scheme from your side for the children to go on all these rides@ R30.00 each etc.. which my 2 children did go on!

6. Then again enquired as to where the 2nd Venue was and eventually were told were to go here and there in a very unorderly manor!!!

7. Arrived at the 2nd venue and this is where all hell broke loose!!!!!!!!!!!! 8. One of your lady employees was attending another couple that didn’t have tickets at all and if not talking under correction actually did a done deal with them, this was a family of 4 – 2 Adults & 2 Children!!!! 9. Then this lady employee of yours was on the phone having a good conversation, while myself and my 2 children awaited to be attended… 10. Eventually she finished off her telephonic conversation … and we presented out 3 tickets that had already been stamped at the 1st venue, with no problem at all to go into the 2nd venue….

11. She took the tickets with some arrogance from her side and then tell me I don’t have the correct tickets to go into the 2nd venue??? 12. But I told her we were at the 1st venue and our tickets had been stamped and now only was I been told we have the incorrect tickets??!!! 13. With a great attitude she ordered me and my 2 children to go back to venue 1 and purchase the correct tickets there…!!!??? 14. I was tired and not feeling well, and here I sit with my 2 children that very much want to go into venue 2 and here she is giving me attitude! 15. I told her that I refuse to walk back to venue 1 to go purchase the correct tickets etc. … though again being ignored and other people are going in and my 2 distorted children are in tears by now… and she had sold some tickets to the people before us??? 16. I said calmly, that I was going back to venue 1 to sort out the problem and that she should sort out the problem there! 17. She then eventually phoned someone, I presume the so called manager … and said that I had to purchase 3 new tickets this apart from the wrong ones I had.. 18. But again with grate arrogance from her side, although she had just sold some tickets to the people in front of me, this I could not understand??? 19. So here I take the money out to purchase the 3 correct tickets … and asked how much I owed … and again she did not even know how to work out/calculate how much I was now owing….

20. Eventually I did lose my temper and demanded to speak to the manager … which she said she did not know where he was… here my 2 devastated kids are looking at me in total disbelief… 21. I then told her that I was just going to sit there and await for the manager as I would like to take this up with him!…

22. After some waiting period, the so called manager came along in crutches… and again now he gave me attitude from his side … ???? him and this lady talked in their own language to one another …???????? 23. And said that they were now doing me a great favor and that they couldn’t actually sell the tickets there, ad that the tickets had to be bought at Computicket …though they had tickets to be sold and had sold a done deal before I came along????!!!

24. I asked for his name and he totally refused to give it to me …. So I lost my cool, the bit I had left, and demanded my money back that I had already given the lady at the 2nd venue door to pay for another 3 tickets, and I took a photo of this manager …. Which he became very angry and arrogant and violent about, and said that I had not right to take a photo of him etc.… and that he was going to call the police… I told him I did so because he had refused to give me his name and I wanted to report this to you, thus head office.

25. I took then took my 2 very shocked and devastated, crying, and terrified children, and proceeded to the restaurant to at least give them some food and drinks for some comfort and in order to speak to them about/with regards to this entire incident, that had just happened before their own eyes as they were now in tears … thinking that now mommy is going to prison because the manager of yours said he was going to call the police, and what was going to happen to them??? etc.…

26. This manager of yours after all this still had the audacity to come and harass me again and my 2 children at the restaurant… claiming that he had called the police etc.… and as a well know customer to Safari Center, the waiters kindly told him to back off after this scene he is now causing at the restaurant and my children are in tears and terrified and asking if I’m going to prison now and what is going to happen to them… so here I am now trying to calm my 2 children and everyone in the restaurant is now looking at me in total disbelieve…!!!

Is this what you call a fun event for kids? & the family Is this what you want kids to com witness and feel at your Expo’s ?

My children are completely devastated as they did not get to see any of the expo, further they are going to be scarred for life because of this your manager harassing me and telling me he is going to call the police because he refused to give me his name etc.… and is this what you call service and what you are offering to children and the general public? Is this the kind of behavior you expect from your employees? Is this how they want children to feel at your venue?

(Eventually on Monday when I got back to the office, I asked my PA for the receipt of the tickets she had bought at Computicket and she paid R60.00 for 3 tickets that now that I looked at them are actually for “AT THE DINO EXPO –PARKING – FOR SAT 23ERD SEP FOR 14H00” though parking at this venue was for free!!!!???????) still cannot understand this one?

I have now wasted R60.00 on tickets that are not for a Expo but for parking which was free!!!! I wasted of my very much valued time on a Saturday afternoon to attend this Expo with my children , that were expecting to see dinesours and have a fun filled afternoon and not have the experience with a 2 legged dragon!!! …. Well our entire afternoon was ruined with all this commotion going on with this your staff members…

I have 2 very sad and confused and devastated children, that have now told their class mates about this incident that they experienced at your Expo, as they have on a Monday a session were they tell the class what they did for the weekend … the teachers were totally shocked when they heard this, and I’m quite sure that the children that heard this story will not be visiting your Expo!

And to say the least I am terribly shocked with this entire event and with these, your unprofessional, unsympathetic, plain cruel, not care attitude, rude, arrogant …. Employees and manager!

This whole ordeal, was totally uncalled for, was *********, and plain aggressive and rude … etc. …or maybe it has to do with my skin colour that is not the same as theirs??? Racial issues, could be???

Would you like me to put/post this on Facebook, Twitter, Instagram, the internet and Hello Peter website … as the list can go on and one …or maybe even it could do a good story for the so called Program… Carte Blanch!

I honestly would like to hear from you before I take any further steps with regards to this incident, if I may call it so????!!!

“Without prejudice”,

Totally dissatisfied and beyond belief visitor of your EXPO!

Elizabeth Email: **********