Unit replacement and great service

I bought a very expensive LG Nanocell TV unit and when I arrived home and opened the box the screen had a crack in the top right corner. I returned the unit the next day with abit of hassle from the salesmen saying I damaged the unit and they don't cover physical damage. I explained that I did not and there were no signs of damage. They sent the unit to LG for investigation. I followed up and they assured me they were fighting to get me a new unit. After 2 weeks (which I didn't mind waiting) they replaced the unit for me and were apologetic. I enjoyed the service from beginning to end and the prices were very competitive. There may not have been a need to replace the unit but their costumer service was also excellent.