The Digital Experience

We bought a Smeg dishwasher from The Digital Experience in June 2020. On 8 November 2020 we couldn't open the door of the dishwasher. When I phoned The Digital Experience, they told me that I had to produce the invoice and exact date it was bought, which I unfortunately didn't have but did have the Warranty and Guarantee which came with the machine. They refused to help me and told me I had to refer back to my bank details. I cannot describe the frustration I am feeling and if I could give anyone any advice do not use them. Eventually after me getting very angry a supervisor came onto the phone and said she would refer back to her records and try and help me. What is it with staff that they want the customer to 'make their lives easier'.. gone are the days where the customer comes first applies. Anyway bottom line is don't put yourself through that hell, rather go to the likes of Hirsh's where they have all your details on record!!!!!