No refund despite requesting withing 24 hour

This company has poor client service and does not adhere to their T's and C's. If you call in and leave a message to be called back, do not expect a call back. This has been my experience with this company for the past 3 weeks.

I requested a refund for a LG nanocell86 on the same day that the TV was delivered.

After their technicians set the TV, I immediately made it known that I did not want the TV and requested for the TV to be returned and refunded.

Their technicians saw for themselves that I was not going to accept a TV with backlight bleeding.

Their technicians said they will collect the TV on another as they are too tired...unprofessional!

Jan from the digital experience informed me that the TV cannot be returned until an LG assessor views the TV set and writes a report about their findings.

The LG assessor arrived 4 days later and told me that this specific model has edge lighting which causes the backlight bleeding affect which I am not happy with.

He told me to return the TV and opt for a stripe light TV.

I contacted Jan everyday for the next 9 days to find out if he recieved the LG report to which he responded with no.

I had told Jan that the report does not matter as I am requesting a refund. He said he will be able to assist once the report is recieved.

I decided to write out a Hellopeter review calling out LG on not sending out their report. LG immediately sent out the report.

Jan now says that he cannot refund me as there is no issue with the TV set. I requested a refund withing 25 hours of receiving the TV. Jan has dragged out this entire process and now refuses to give me a refund.

Digital experience has caused me much grief and stress.