Fridge Fault & Replacement

I bought a Samsung fridge from Fourways store in January and it had a fault which I logged a couple of days later. They said they didn't have store at the time and when I follow up that the story every time.

They never update me with any feedback and I always have to call them and even now I'm waiting to get my fridge replaced.

I have tried to get a hold of the store manager with no luck I therefore sent him a mail and gave him until the end of the week. If don't hear anything I'm going to the Consumer Commission .