Beware!

Terrible after sales experience. Sales people and customer service guys are arrogant and dismissive.

The store ( Marco ) gave me incorrect process to identify a problem with a warranty claim for a Samsung Aircon. He dumped the issue on the installer, who can install something but has no clue about service process. He uninstalled the whole thing. Indoor and outdoor unit. That was not the correct thing to do. Nobody wanted to own the problem, just pass it on. Gerhard and Wessel (customer service at DE) promised to update me every time I called in. Over a month period, with many calls from me, I received one call from DE. Today Gerhard still argued with me about how long I have been without an Aircon. The rest was me calling DE, the installer and Fourways air. ( actually service agent) The installer **** to me in Dec when they said that the service agent had closed for the holidays. I called them. They had not. This is a a situation where nobody knew anything and definitely did not want to help. Fourways Air (Ross) was very helpful and explained what should have happened. After I informed the store the correct process, the unit finally arrived at the service center and was repaired. I still don’t have it back as I am waiting for them to call me back. Hahaha. i am not sure how they chose they customer service agents but they must be related. They are equally arrogant and can’t wait to get you off the phone.. Never again. Not even for a cellphone charger.

Nice store, terrible people.