Bad Service

Thanks to the Service from Crystal at Digital Exp , one has to spend the weekend with no Tv.

My Digital Experience started when the insurer told me my claim is settled , went into the shop and checked out the options presented.

That was on the 17th , i then informed her i am going away will be back in SA on the 23rd which she called me on the day and sent me details of were i should pay the excess , that was done and emailed to Jan the same day.I was also informed that the drivers will call me an hour before they deliver on the 27th also gave in alternative numbers in case they can't get hold of me.

Then arrangements were made deliver on the 27th as i would have some one at home for them to deliver, i arranged with my wife to be at home on delivery date , came the 27th no delivery i phone and was informed they tried to call me on the 26th of which i questioned as i never saw nor received a call, also asked that the first time they called me i missed their call n imidieatly after that i got an sms from them saying i should call but this time around none ? Was informed that thier sms facility was not working. Then new arrangements were made for Thursday 29th for 10am delivery , went collected family at the East rand so that they is someone at home.

I was in meetings most of the day , i called home told no one came , call Crystal just before 4pm she then says she is going to check the drivers / Dispatch , waited for the call i then missed her call at 16:08 of which i returned he call and was informed by Gary if i got the name right that she will call back ,no call back till around 16:30 or so i call back get hold of her she tells me the drivers are still out with an attitude voice she tried calling them but they not answering , they will still come at the time i left work.

If i did not call that means till now i would have not known what was happening ?. So with such frustration you wonder if Insurance companies check how their suppliers live to their brand names cause after this experience one will be defiantly shopping around for another insurer.

Got home 17:30 or so still no delivery , called the shop back was told that they transferring me to a manager but no one picked on the insurance side , i hang up dialed again was told by the reception lady's that Crystal left at 5pm ,its only the cashiers that leave at 6pm and they will get the dispatch managers to call i left my cell with them and till now no call back no delivery , watching something similar to a tv which is my laptop with two kids is so painful knowing you have not had a tv for almost 3 weeks n due lack of urgency as Crystal clearly is not in may shoes to really experience how i feel.

The you Digital Experience for being my Easter extra special with your Digital Experience Service that is out of this world for me to experience.

Or she doesn't even care as this is definition of The Digital Experience Service ?

My Policy N : is ********** 66 / 1

Kind Regards ,

Ben Simelane