Terrible service from receptionist

Dr Candice Ann Dhunraj - Northlands Dental, is a great dentist however Bev the elderly woman her receptionist is so horribly rude, I have never experienced such terrible service in my entire life. She has made going to the dentist so uncomfortable and I am at a point where I would rather change dentists, on the 12 July 2024 15:50pm I went to the dentist and I wanted to book an appointment to have my teeth done for the next week, I then informed Bev that she was suppose to contact me because I was suppose to come back to get my teeth done because the last time I did my teeth at DR Candice was in 2023 late last year, and she looked at me and said I have never done my teeth there before and that I am not on the system, then she rudely ignores me and answers a call from another patient, when she is done with her call instead of apologising to me she tells me she found me on the system and that the last check up I did at the dentist is not on the records.

I ask her how so because I did get my teeth done by a male dentist last year, so Bev tells me I need to come back and do the same check up again to find out what the medical aid will approve to pay and what they will not pay, also the last procedure I did Bev listed me as a cash paying customer, after I told her I was on medical aid I even gave her my medical aid details, she was so rude demanding money from me and after I told her again I was on medical aid she never apologised, but instead just changed it,

To make matters worse whilst I was explaining to her that I need to book another appointment for next week she covers her ears ignoring me then states I am being rude to her, how so when I have not been given the right treatment since I walked in she 1 stated I have never done my teeth there before, I do not have a card, 2 she finally finds my card then tells me it is not her problem that the last dentist did not write information on my card regarding what needs to be done on my next check up, also 3 she tells me she cannot book an appointment for me I need to come back again, because she knocks off at 4:30pm so now I drove all the way there for nothing why come back again, when I am there wanting to book an appointment, she does not even have my medical aid details on her file, but yet that was used the last time I did my teeth at the dentist.

I am so disappointed in the horrible service, I did not even bother booking another appointment because of how horrible this Bev woman was towards me as a customer.