DS
Des S
1 reviews | Active since Feb 2015
13 Feb 2015, 11:51
The debt experts ruined my life
I had the worst experience with this company. They advertise themselves to help people with debt just to end up having more problems than before. They are unprofessional when it comes to detail being given to the consumer. Also what they explain too you and reality is two different things. They don't explain to you their process in detail and when you look again your accounts have been blocked and you end up having more problems than before just to unblock your accounts. I will advise no one to use them because they are the most unprofessional service provider that I have ever dealt with.
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The Debt Experts's replyOfficial
16 Feb 2015, 14:18Hello Jackall02,
Good Day Mr. Smith
We thank you for the opportunity to respond to your complaint and we apologize for the experience you feel you had with our company.
However, I have listened to all the recorded calls and our agent did recommend that you need to open a savings account to avoid the problem that you encountered. A cheque/current account with an overdraft facility is an open line of credit and once you are determined to be over-indebted, the bank have to withdraw this line of credit as making it available will constitute reckless lending on their part. In the calls, our agent also made you aware of the fact that your accounts might be frozen once the process gets underway.
I see that we have already provided you with the proof of cancellation, if you experience any further difficulties, the Credit Providers are more than welcome to call our offices.
Kind Regards
The debt Experts
***
Good Day Mr. Smith
We thank you for the opportunity to respond to your complaint and we apologize for the experience you feel you had with our company.
However, I have listened to all the recorded calls and our agent did recommend that you need to open a savings account to avoid the problem that you encountered. A cheque/current account with an overdraft facility is an open line of credit and once you are determined to be over-indebted, the bank have to withdraw this line of credit as making it available will constitute reckless lending on their part. In the calls, our agent also made you aware of the fact that your accounts might be frozen once the process gets underway.
I see that we have already provided you with the proof of cancellation, if you experience any further difficulties, the Credit Providers are more than welcome to call our offices.
Kind Regards
The debt Experts
***
The Debt Experts's reply16 Feb 2015, 14:18
Official
Hello Jackall02,
Good Day Mr. Smith
We thank you for the opportunity to respond to your complaint and we apologize for the experience you feel you had with our company.
However, I have listened to all the recorded calls and our agent did recommend that you need to open a savings account to avoid the problem that you encountered. A cheque/current account with an overdraft facility is an open line of credit and once you are determined to be over-indebted, the bank have to withdraw this line of credit as making it available will constitute reckless lending on their part. In the calls, our agent also made you aware of the fact that your accounts might be frozen once the process gets underway.
I see that we have already provided you with the proof of cancellation, if you experience any further difficulties, the Credit Providers are more than welcome to call our offices.
Kind Regards
The debt Experts
***
Good Day Mr. Smith
We thank you for the opportunity to respond to your complaint and we apologize for the experience you feel you had with our company.
However, I have listened to all the recorded calls and our agent did recommend that you need to open a savings account to avoid the problem that you encountered. A cheque/current account with an overdraft facility is an open line of credit and once you are determined to be over-indebted, the bank have to withdraw this line of credit as making it available will constitute reckless lending on their part. In the calls, our agent also made you aware of the fact that your accounts might be frozen once the process gets underway.
I see that we have already provided you with the proof of cancellation, if you experience any further difficulties, the Credit Providers are more than welcome to call our offices.
Kind Regards
The debt Experts
***