VB
Vincent B

1 reviews | Active since May 2015

15 May 2015, 09:23

No service but want payment

About 3 months ago I needed assistance with my dept.<br> <br> The debt experts gave ma a call and told new that at the end of march the program will begin. By the end of march all my loans went of and and I had no money so I asked my parent to help and they paid off all my debt.<br> <br> I then notified The Debt Experts that I don't need them anymore and they then told me to email them the payment so that they can take me of their system. A month and a half later I'm on debt review and I have to pay The Debt Experts R 2000 to clear my name.<br> <br> I sent them all of my paid off letters and they still won't take me off of debt review.<br> They gave me no service and did not help me in anyway but they want payment. <br> <br>

0
Replies (1)
The Debt Experts
The Debt Experts's reply16 Jul 2015, 15:02
Official
Hello Vincent brand,

Good Day Sir.

Trust you are well.

You lodged a formal complaint around this matter with the National Credit Regulator and they agreed with the amount payable for the clearance certificate as you never paid for our services. We provided all proof of work done on your application to the NCR and yourself.

Please refer back to the feedback the National Credit Regulator sent you advising that you need to pay these funds in order for us to issue the clearance certificate.

Trust you find the above in order.

Regards
Bernice Koekemoer
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