Appalling Service - Debt Review Cancelled but still on my credit report

<p>I was contacted by The Debt Experts in September 2014. I filled in the forms sent them back and 1 month down the line I started receiving calls from my creditors who advised they had not received any communication from the company. I then realized that I did not need them and asked telephonically to cancel the whole contract and this was not actioned. I then sent an e-mail after realising they still had me on their books in March 2015 but I did not get any response from them. I started paying my own debts and have managed to most of them and only have two loans remaining under my name. </p> <p> </p> <p>I tried to apply for a credit card a month ago and was informed by FNB that my name is still under debt review, this was a shock to me. I then contacted TDE and asked them was my cancellation request was never honoured and I was told that because I was already registered with the NCR. I called the NCR with 2 consultants advising me that they received an application for the company however the matter was not finalised and that I should not be registered as under debt review and my name should be unflagged from TDE books. </p> <p> </p> <p>I have been communicating with them namely admin assistant Marina Ranson and the debt counsellor Bernice Koekemoer since the beginning of September trying to get some assistance but they keep telling me they cannot find the paperwork I signed and they are still investigating the matter. They have left a sour taste in my mouth and bad name on my credit as I cannot apply for a mortgage/car or financial assistance. </p> <p> </p> <p> </p>