The Data Factory - Lazy, rude and unprofessional

It is sad to see that Alexander Forbes has contracted The Data Factory to trace people for fund reimbur*****ts. I have received almost weekly SMS's informing me my data is incomplete. When I contact teh call centre to find out what data is incomplete, I am instructed to provide a proposal. I have submitted my documents easily 5 times, with confirmation of receipt, yet continue to be asked each time for some thing more. Although all of the information has been provided, And a generic instruction like " provide a proposal" lacks clarity, the person who for teh 8th time answered the call was rude, aggressive, unhelpful and actually refused to answer my questions and provide clarity on "what proposal is required" she clearly is not well trained.

This person in The Data Factory is a disgrace in a call centre - Nasrenee Sadan. (reporting to Valene Alvermeyer) you took my call on Friday 19th Jan 2018 and you were extremely rude, unhelpful and lacked the ability to provide clarity on WHAT PROPOSAL is being requested. I for one will never refer any organisation to The Data Factory. If you are so unhappy in your job, please do not take this unhappiness out on the customer.

I do see that your name has been mentioned a number of times in other articles previously.