POOR CUSTOMER SERVICE

DataFactory employees have been the most unprofessional Insurance company we have ever delt with, They dont cater for their clients needs and dont send confirmation email / Short Message Service to keep you up to date.

For more than 3 months, my Mother (60 years) has been dealing with them to claim my late father's insurance but no way forward till today. I feel this company has no respect for their clients let alone an eldely women. And no Management/ Supervisor has even contacted me to cater for my mothers need.

I propose this company should update their systems and get Professional Trained Employees /Consultants. As Zizipho and Thando have failed dismally to cater for our needs.