GB
Gideon B

1 reviews | Active since Oct 2021

21 Oct 2021, 00:41

Manners start at home

Data factory doesn't even deserve a 1 star. I spoke to Marc IT Manager/Operations Manager. He didn't even give me a chance to speak & slammed the phone in my ear without greeting, with agents sitting with him & around him in a call center. What example is he for them speaking to people over a phone. If this is the type of managers selected to do management jobs.... I hope that his superiors doesn't know the way he treats people over a phone, eitherwise, I guess it's a normality to be so rude.... No wonder people are complaining so much about this company

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Replies (1)
The Data Factory
The Data Factory's reply08 Mar 2023, 07:31
Official
Hi Gideon. We have never had an Operations Manager named Marc. I am not sure how to respond to this post. If the person did not even greet, how did you get as much information as what you have added in your complaint? Calls normally flow via an IVR to the Call Centre and Operations managers can only be reached by escalation. Please provide me with more information by sending complaint to ***