Data Factory - Wasting people's time

These people are wasting my time...

They call for a pension fund from years back. They give me incoherent instructions. I follow these instructions. They do not follow up with and give up because they could not get hold of me on my mobile. I follow up with them, only to find a document error. I sort out the document error which was that I needed their form to be signed by the police.

Now they are saying the police stamp is too light.

My verdict: If you wish to not process, please advise your client that you wish to not process and that the client did not comply.

Please also train your staff to understand what they are talking about as they call centre people are left in a position where they are explaining things that they do not understand.