The Creative Counsel / Vodacom fibre **** - beware of this !!

In April 2019 these guys were having Gazebo's next to the road selling Fibre services - I've later on learnt that these guys were from The Creative Counsel, selling on behalf of Vodacom - with Vodacom banners. They offered me an upgrade from my existing Vodacom ****le (data) to the Vocacom Fibre package (data). Installation was done - no problems. May 2019 - I see Vodacom is still charging me for the ****le data service. I've sent mails to all Vocacom Customer Services e-mails, spoke to them on the phone, they say NO, Vodacom ****le and Vodacome fibre are two different Companies, so I have to pay both services, although I was offered the "upgrade" by Creative Counsel, and secondly, I'm not using the ****le data. I have also contact the regional manager of Creative Counsel, Lethabo Kalamula, - he promised to sort it out, his last email received on 06 Nov, no physical action to date. I've managed to eventually report this via mail to Vodacom, I received the ref no's *** and ***, but no feedback. When I eventually got hold of someone, they told me that if you do not cancel via e-mail, they will not cancel the service. So I'm still paying for a service which I do not use, even after the contact expiry date, no responses on the cancellation e-mails. I have even received mails from Vodacom : Dear Vodacom Customer, we trust you enjoyed the service experience. Your query with ref number *** has been closed. We value your continues support as Loyal Vodacom Customer - so they sign off these reference numbers without actioning it !! Here you have an example of third party Companies selling and making promises on behalf of the Service provider, which no-one wants to honour, and the Customer is inconvenienced /****med out of pocket to pay for services not provided - this should be stopped !!