Wrong address delivery on high value items

Dear The Courier Guy Team, I hope this message finds you well. I am writing to express my deep concern and dissatisfaction regarding the recent delivery of my high-value package, tracking number [redacted ], which was not only delivered to the wrong address but also failed to undergo the necessary security checks. Upon tracking my package, I discovered that it was delivered to an address different from the one specified in my order. This is highly concerning, as the package contains valuable items (+- R15000 ) that require careful handling and accurate delivery. Furthermore, it has come to my attention that the mandated security checks were not conducted during the delivery process. No pin was asked to the receiver as well the delivery guy just told the lady to sign and left, even after she told him that she does not know me. This oversight is unacceptable, given the nature and value of the contents. The errors in both the delivery address and the lack of security checks have caused significant inconvenience and distress. It is imperative that high-value packages are handled with the utmost care, precision, and security to prevent such issues. I kindly request that you take immediate action to rectify this situation. Specifically, I expect: A thorough investigation into how the delivery was mishandled and why the security checks were not performed. A detailed explanation of the measures you will implement to ensure this does not happen again in the future. I trust that The Courier Guy values its customers and their property, and I look forward to a swift resolution of this matter. Please contact me at your earliest convenience to confirm the steps being taken to address this issue. If it has not been for the lady to call me by using my number on the package to let me know that it is there i would have laid a claim to your company for a full refund. Thank you for your prompt attention to this matter.