WoW!!! tHE BADEST OF THE BAD service

WoW!!! tHE BADEST OF THE BAD service from what is supposed to be one of the best courier companies in SA, Shrugging their shoulders when confonted with over 20k worth of broken equipment with a shoulder shrug and "sorry we do not cover breakages and loss, its all on you as the customer" , again DOUBLE WoW! When we aproached our local Courier Guy in Knysna to find out if they could transport our VERY fragile solar equipment to us we got "NO PROBLEM" , not even once were mentioned that we will be responsible for breakages or loss, the are quick to say "we can do it , no problem" , but forget to tell you to insure because it is fragile , we even received messages from the supplier complaing how the equipment was forced into already overful vehicles. They refuse to claim from their liability insurance , we are just left stranded, whish I had a look on Helopeter BEFORE we used them as I see that there is 2 thirds complaints about this supposed resposible courier company