Worst service to date!

I am utterly disgusted with the level of service I have received from what is supposed to be a reputable company. I recently sent 9 boxes market FRAGILE from Johannesburg to the Eastern Cape. The FRAGILE stickers were totally disregarded. I paid for liability cover on the items as the content was worth at least 6 times more than the maximum liability cover offered. I ensured from my end that all content was securely packaged and in their original boxes, within the bigger boxes I had sent. The content included most of my work equipment which I need on a daily basis.

When the boxes arrived in the Eastern Cape, they were all bust open on the sides and looked like they had been thrown around. I was already not impressed when the boxes arrived as things that were securely packaged, was falling out the sides of the boxes. I asked the delivery guy why the boxes were in such a state, and the response I received is that they were probably stacked on top of each other in the warehouse. Now stacking boxes would firstly not cause this damage, but I left it and proceeded to unpack to assess the damage.

All seemed okay at first glance until I got to the last box. This contained a 1 month old printer that was used to print the labels on the boxes prior to sending the printer down. The ink had run through the original box, into the bigger box and onto the surrounding padding which was blankets. This all had to be discarded. At this point I was not too concerned about the blankets. I spent hours cleaning everything up and setting it up. To date, the printer still does not work.

I contacted The Courier Guy to lay a complaint and claim for the printer only, as per my liability cover. After much back forth The Courier Guy first refused to pay out for this. After more back and forth, they agreed to pay a whopping total of R372.00 for an item they broke, valued at R3,700.00!!!!

My questions remain unanswered and no resolution has been given. What was the point of paying for liability if none is taken? Is this the level of service you want your company to be remembered for? Because I can assure you I will NEVER do business with you again and ensure others don't either!