Worst service - the disappointment guy

I’d advise anyone and everyone to stay well away from the George branch. I paid an additional R400 to have a document picked ip and sent overnight from an embassy as this was/is a crucially important letter I needed. They were going to collect the letter this Monday, then on Tuesday advised they weren’t let in by the embassy. Upon investigation we obtained proof that they were not being truthful, they never even went there. Then I was told that they only did collections on certain days as per embassy rules, again a blatant lie. They then said that they would pick up today (Wednesday) and even said that they were by the building and weren’t allowed in. The embassy officer stood outside waiting for them, again we have proof that they weren’t even in the vicinity of the embassy. Then their story changed that they needed a copy of my ID, a letter etc to collect the letter. This was not communicated to me several days before when I placed the booking with them. The written confirmation and my ID was never needed, was confirmed by the embassy to them and reiterated to them by me on SEVERAL occasions. They just would not listen and said that their head office demanded that. Who is head office to decide what they need if we have confirmation from the embassy and the client that it is NOT required. I feel violated having had to share my info that they dis not need. They have been caught in several blatant lies and they have causes a lot of stress and anxiety. I wish I could give them less than one star, their service was absolutely shocking and their prices inflated. If you want something done, don’t get these amateurs to do the job. Very disappointed and actually disgusted. Yuck! 👎