Worst Service Failures from Courier Guy rather go to Fastway if I was you!

I signed up with Courier guy in April this year and did a few deposits into their account because I took up the prepaid system. I was assigned an account manager. Up until this point I had been using their XOC system and did not have any issues. I assumed I would have even better service with an account manager- however I was wrong. I had 2 service failures, 1 package was due to go from Durban to Newcastle but instead was delivered to my home in JHB- they acknowledged this was their fault and I would receive a refund/credit. The second was due for o/n delivery to Cape Town but took 4 days- I was promised a credit. The amounts I deposited do not reflect in my statement which they send me every morning, I submitted account closure documents to them- but it has been over 2 months and no response to the closure- no reflection of the credit and my account manager does not reply to emails- Nadia Goosen. Nobody at Courier Guy cares about you once you have an account opened. They will ignore you, never refund you and demand money from you. I am now with Fastway, much cheaper and an account manager that responds on whatsapp.