Worst service ever - Yet again

GOOD DAY

This email is in regard to the following shipments: LOCK***6

YET AGAIN .... PARCEL WAS BOOKED ON 12/12/2023 AFTER SEVERAL DELAYS BY RUSTENBURG COURIER FOR COLLECTION, TODAY I RECEIVE A MESSAGE STATING THAT THE DRIVER COULD NOT REACH ME ... REALLY .... FIND SCREENSHOTS OF MY CONVERSATION WITH THE DRIVER (WHO COULD NOT REACH ME) OH AND BY THE WAY - I HAVE A WITNESS WHO WAS WITH ME WHEN I SPOKE TO THE DRIVER DIRECTLY ON THE PHONE .... AND IM SENDING ALL THE EMAIL THREADS ...

PUDO HAPPENS AGAIN ....AND I AM SENDING THIS TO YOUR ATTORNEY ALSO, AND ALSO THE CLIENT WHO BOOKED YOU IN THE FIRST PLACE .... THEN YOU WON'T HAVE TO ....

Isn't it strange that according to you your Earliest requested collection was on 19 Dec 2023: 08:00 – 17:00. So did I speak to a ghost since the 12th? Or did you forget you were lying.

12/12/2023

Hi S Haupt The following note has been added to the shipment: Please note your Collection was delayed due to new driver on route, driver to ensure collection gets made on the next available working day that your area gets serviced This email is in regard to the following shipments: LOCK***6 Kind regards, The Courier Guy

13/12/2023

Hi S Haupt The following note has been added to the shipment: Please note your Collection was delayed due to driver arranged with client for collection to take place tomorrow This email is in regard to the following shipments: LOCK***6 Kind regards, The Courier Guy

13/12/2023

Your request (***) has been updated. To add additional comments, reply to this email.

Rustenburg Kiosk (The Courier Guy)

Dec 13, 2023, 10:59 GMT+2

Good day ,

Thank you so much driver will be informed .

Kitty Nel (The Courier Guy)

Dec 13, 2023, 07:44 GMT+2

Hello Info !

You are currently speaking to Kitty Nel .

Your query is noted and will be escalated to the relevant department for further action.

Thank you. onlinejhb

Info

Dec 13, 2023, 07:19 GMT+2

Shop physical Address: Gemsforhealing Nr W120 Losperfontein/Wolwekraal, Brits 0250

Located on a Tar road

(Google maps – type in Gemsforhealing)

Directions from Pretoria: Take the N4 toll road towards Rustenburg. Exit toward R511 (the Brits turn off). Turn right onto the R511 (towards Brits). Drive straight for 18.5km until you see the Losperfontein/Wolwekraal turnoff on your left hand side. Turn left at the Losperfontein/Wolwekraal turnoff. Continue with the tar road for approximately 2.7km. We are on the left hand side. Sign in front of the property says Gemsforhealing.

Directions link: https://maps.google.com/maps/dir//Gems+for+Healing+Gemsforhealing+nr+10+Losperfontein+Borolo,+Hartbee****rt,+0216+Hartbee****rt+0216/@-25.***,27.***,16z/data=!4m5!4m4!1m0!1m2!1m1!1s0x1ebe29551d508f53:0x1c465344c3183ff

Kind regards. Gemsforhealing Shop hours: Open Wed - Sun 9:30 - 16:00

The Courier Guy <***> wrote:

14/12/2023

*** Hi S Haupt The following note has been added to the shipment: Please note your Collection was delayed due to driver recalled from route due how late in the area he was and a hijacking scare. Collection will be prioritized for 16/12/2023 This email is in regard to the following shipments: LOCK***6 Kind regards, The Courier Guy

16/12/2023

No collection from you. Ha Ha ... I guess the fact that it was a saturday and public holiday ..... You missed that one in all of your lies......

18/12/2023

**** ****** Hi S Haupt The following note has been added to the shipment: Please note your Collection was delayed due to driver did not finish the route We will attempt another collection within the next 24 hours. This email is in regard to the following shipments: LOCK***6 Kind regards, The Courier Guy This email is a service from The Courier Guy. Delivered by Zendesk [W7GZV1-Y4EJX]

The Courier Guy <***> wrote:

19/12/2023

**** Your request (***) has been updated. To add additional comments, reply to this email.

Joshua (The Courier Guy)

Dec 19, 2023, 16:39 GMT+2

Good Day

Earliest requested collection 19 Dec 2023: 08:00 – 17:00

Expected collection 19 Dec 2023

Joshua (The Courier Guy)

Dec 19, 2023, 16:37 GMT+2

Good day Info !

You are currently speaking to Joshua , how may I assist you today?

Info

Dec 19, 2023, 16:33 GMT+2

Where is the driver. I am waiting for him since 15:50?

Kind regards. Gemsforhealing Shop hours: Open Wed - Sun 9:30 - 16:00

***** Hi S Haupt The following note has been added to the shipment: Please note your Collection was delayed due to driver could a hold of the client to confirm collection address when he was in the area. This email is in regard to the following shipments: LOCK***6 Kind regards, The Courier Guy

##### ****** SEE SCREENSHOTS FROM ME TO YOUR DRIVER .........

20/12/2023

***** Hi S Haupt The following note has been added to the shipment: The Courier Guy Rustenburg attempted to complete the collection from the sender (S Haupt), however ,Driver tried calling the client multiple times to collect the parcel with no answer from the client Kindly be informed that according to our Pudo Terms and Conditions, after two collection attempts we will, unfortunately, have to cancel your collection. Please bear in mind that you will not be refunded as resources have been used during the times our driver has been to the collection point. We will attempt collection for the last time . Please ensure that your consignment is ready for collection, to avoid the shipment from being canceled, where a new booking will be required to send the shipment again. For more information, kindly contact The Courier Guy Rustenburg on Tel: *** or send an email to ***. Thank you. Kind Regards. This email is in regard to the following shipments: LOCK***6 Kind regards, The Courier Guy

20/12/2023

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