WORST SERVICE EVER - GET OUT OF SOUTH AFRICA!

I have never in my life experienced such bad service from a Courier Company BUT The Courier Guy.

Friday 10 September 2021: I have PAID and requested pick-up at a location in Durbanville - Cape Town, at a specific time which was 4 pm as there would be no one there to give them the parcel until 4 pm so logically they need to pick up at 4 pm, their driver decided that he will go at 3 pm ignoring my specific request the FUNNY part is the driver decided to make up an excuse and inform whoever that the parcel has not been paid for and that they will pick up Monday.

What utter NONSENSE, my parcel was paid for in full & the person that was holding my parcel informed me that he was not home OBVIOUSLY and that he had not spoken to anyone.

So who on earth did that driver speak to, to have come up with that excuse?

Due to their negligence, my parcel was only picked up on Monday 13 September 2021 and is still en route to Durban, with no updates whatsoever.

I am being back chatted to by customer care, calling me unnecessary, which in this case The Courier Guy is now playing the victim.

I DON'T CARE, I AM THE CLIENT.

I HAVE PAID FOR A SERVICE, I WANT THAT DELIVERED.