WORST SERVICE EVER FROM COURIER GUY KIMBERLEY!!!!!

I have send a parcel on Monday, The Kimberley branch received my clients parcel on the 9-06-2016 at 8:51am, they did not deliver, I phoned on the 10-06-2015 and they promised my client will receive his parcel before 5pm. Still again today my client inform me that he has not receive his parcel. This is pathetic service, we pay for a service and guarantee our clients that Courier guy is one of the best delivery services, but the Kimberley branch is giving every other branch a bad name due to their bad service, lies and lack of communication<br> <br> I expect you, the branch in Kimberley. To contact my client an apologise for your BAD SERVICE!!!!!! I cancelled all my other couriers because I was promised a good service from you, If you don't apologise to my client I will cancel your service and rather find a company that are interested in doing their job!!!<br> <br> This is the waybill TCG***, lets see if you will even apologise to my client