Worst service ever experienced, will never use them again.

This the the worst service I have ever received while trying to courier a parcel. Originally I have booked it, locker to locker, to go to Ermelo. We have immediately realized the parcel might take longer than a day and contacted the Ermelo branch to redirect it to Hendrina. This was confirmed. As soon as the parcel left Ermelo it went to Secunda, the tracking was updated hence I could see, but this was the last update, it was on Thursday.. I called Ermelo, they said it should have gone to Hendrina, but it will most probably be delivered the following day. I called teh Secunda branch to confirm and they did confirm that it will go to Hendrina on Friday. Friday came and there was no update on the system, so I called just to be informed that the parcel was once again sent to Ermelo. They will redirect it to Hendrina and clearly mark it as such, but it will go back to Secunda as they service Hendrina, Once again I was promised that it will reach Hendrina on Monday. Monday morning, as soon as both branches opened, I contacted them and they still promised that it was sent out for delivery to Hendrina; The tracking system finally updated and it indicated that the parcel is in a locker in Ermelo.

I was already days late to get this home and still had to drive out more money in fuel than what the courier initially cost me. I could have delivered it myself on Monday as I am in Hendrina, instead I had to drive to Ermelo to get it, instead of going through all this since last week Wednesday!!!

I will never use them again, Even the manager at the Ermelo branch did not even try to assist, eeh only feedback was sorry we cannot help although we already cost you 2 days, you will have to wait for Monday to get it to Hendrina, which, as indicated above, did not happen.